FREQUENTLY ASKED QUESTIONS
We prefer orders be submitted via email in a PDF form to our customer service team, however we will accept excel; fax and over the phone orders.
Absolutely! Once we have placed an order for you over the phone, we will request an email address so that we can send over an order confirmation for your documentation.
24 hours after confirmation has been received. For production items, we have a lead time of 48-72 hours to allow product assembly.
We ship via FedEx Ground; therefore, standard lead times would be 5-7 days depending on the state the delivery address is located in – this does not guarantee holiday or weekend delivery.
If you place an order over $500, that purchase order automatically qualifies for prepaid shipping on our behalf. If the order is under the prepaid minimum, the order will include an additional $15 shipping charge unless you would like to provide your own UPS or FedEx account.
All glasses are required to be purchased in box quantities – 12 glasses per box.
When you are set up as a new distributor, we will include your sales manager’s information in your welcome package - if you are able
For all service claims, please reach out to our RGA team – please provide as much information as possible so that our team can get a claim processed as quickly as they can and are able to better service you. Once a claim has been processed, we will reach out to you with a reference number and strive to resolve the issue within 72 business hours.